Terms & Conditions

A legal disclaimer

Business Name: Tessa Cosmetica
Trading Name: Tessa Cosmetica Ltd.
Telephone: 021 969 062
Email: hello@tessacosmetica.com

If you continue to browse this website and/or make any purchases and/or make a service booking, you acknowledge that you are accepting the following terms and conditions. The term “Tessa Cosmetica” or “us” or “we” refers to the owner of the website. The term “you” refers to the user/viewer/purchaser of our website.

Limits of liability

The use of this website is subject to the following terms of use:

The content of the pages of this website, provided by Tessa Cosmetica Ltd. is for your general information and use only. It is subject to change without notice.
While we endeavour to keep our information up to date and correct, neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the content (information, products and services) for any purpose.
Every effort is made to keep the website up and running smoothly, please let us know if this is not the case and we will endeavour to fix the issue as soon as possible. We take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

you (our client) may print or download the after-care information for personal use only

Privacy

The personal information that we collect from you will be solely for use within the Tessa Cosmetica brand

When you book a service online, we collect your contact details for your booking
When you purchase something from our store, we will use your information to send out your order, it is important for you to know that:
- Shoppers purchasing by bank deposit will be provided bank details to make a direct transfer of funds into our bank account. No credit card information is shared, stored or collected.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address, this helps us learn about your browser and operating system to better our marketing
We may periodically send promotional emails about new products, specials, and other updates. You can choose to opt out.

E-COMMERCE

The price you must pay including GST and any other charges, will be stated in New Zealand Dollars.
Tessa Cosmetica gives no warranty or representation regarding any products or equipment supplied to you at any time other than they will be fit for the purpose provided, that products will have a reasonable shelf life or expiry date at the time of supply to you and that they meet the description.

TREATMENTS

By undertaking any procedures and/or treatments you accept these terms and conditions. If you do not agree with any of these terms please do not go ahead with the treatment. These terms and conditions apply to Tessa Cosmetica Ltd.

You confirm that you are 18 years or older and personally responsible for choosing this treatment and any consequence or results following treatment.
- If you are under 18, then you will have informed, written parental permission

Technicians

We will exercise a very high level of skill, care and effort in providing the treatments and only fully trained technicians will carry out the procedures.

Results

You acknowledge and accept that appearance and permanence of results can vary between clients depending on a number of things outside our control which have been mentioned on our website and discussed with you at the consultation.
In order to achieve the best and longest lasting results you must finish the recommended number of sessions within the recommended time frame (maximum 3 months) and use the recommended aftercare products.
If you have not followed our recommendations or the results are not within the expected range of variation discussed with you pre-treatment we will work with you to provide a solution such as extra treatments or follow-up but you will be liable for the cost of those treatments or care.
If we have not delivered what we agreed to, or if it is found that we have done something wrong we will replace or re-do the treatment (or that part of the treatment that is a problem) at no further cost within a reasonable time frame.
While we will do our best to advise and guide you regarding care and hygiene following treatments in rare cases clients may suffer pain, discomfort, healing complication or illness following any treatment due to factors outside our control. We will not be responsible for any such problem and you must seek proper medical advice in the case of unexpected pain or complications.
We will not be responsible for any effect on any existing medical or appearance conditions whether you knew about them or not prior to treatment.
If you have any doubts about our treatments you must consult your doctor before beginning treatment.
We are not responsible for any consequence or unexpected result of our work due to any other supplier providing similar treatments prior to or following our treatment.
If you are not happy with the results or our services, you agree to advise us of this as soon as practicable.
We are not responsible for any claim made more than 3 months after the final treatment session.

Payment

The price you must pay including GST and any other charges, will be stated in New Zealand Dollars.
All payments must be made at the time of treatment (or in advance where requested for certain courses of treatment).
We reserve the right to withhold further or continuing treatments if payments are overdue.

Booking Fee

Booking fees are necessary in order to operate our business effectively and efficiently to avoid no shows

A $150 booking confirmation fee is payable in advance of all first session and colour boost/refresh treatments.
Booking fees are deducted off the total price
All booking fees are non refundable but can be transferred to another booking within a 3 month maximum time period.

Cancellations

We know cancellations are sometimes beyond your control, respectively:

You must reschedule your appointment no later than 48 hours prior to your scheduled appointment
If you request to reschedule your appointment (first session and colour boost appointments) within 48 hours of your scheduled appointment, depending on the circumstances, we have the right to request a new booking fee if you wish to rebook.
If you fail to show to your scheduled appointment without any communication, the booking fee is forfeited and you must repay a new booking fee if you wish to rebook.
If you are rescheduling your appointment you must do so within 3 months from the original booking

Refunds

No refunds will be made for breaking any of the terms and conditions as per above ie. unfinished treatments or missed treatments
On occasion, at the technician’s discretion, we may refund a booking fee if the treatment is not undertaken